How to pay
Meters are read and bills issued every month. The bill must be paid by the 25th of the following month. You can pay without commission:
- at branches and cash machines of Talasbank;
- at post offices of Irad Pochtasy;
- at the cash desks of the customer service halls of the network companies;
- online at pay.e-irad.org and through the e-Irad portal (bill lookup by personal account).
How to read your bill: explanation with a specimen bill (PDF).
Customer service halls
| Network | Address | Hours |
|---|---|---|
| Talas Electric Networks | Talas, Tokmok St. 12 | Mon-Fri 8:00-17:00, Sat 9:00-13:00 |
| Nurzhan Electric Networks | Nurzhan, Azatlık Prospect 58 | Mon-Fri 8:00-17:00, Sat 9:00-13:00 |
| Irad Electric Networks | Iyık Janyl, Bazaar St. 4; district offices in Kyzyl-Adyr, Kara-Köl, Toktogul | Mon-Fri 8:00-17:00 |
Meters and readings
The inspector reads the meter every month. Codes on the bill: A actual reading, E estimated, C reading given by the customer. If the inspector is not admitted for three months, the bill is calculated on the average of the previous year.
A meter check costs 160 som; the money is returned if the meter is faulty. Under the Network Losses Programme old meters are being replaced with remote-reading meters free of charge. Interference with a meter is billed at ten times the tariff from the date of the last check.
Connection to the network
Connection of a household up to 15 kW: single-phase 1,850 som, three-phase 4,200 som. Above 15 kW: by estimate. Technical conditions for seasonal irrigation pumping: 310 som. Applications are accepted in the customer service halls and through e-Irad.
Arrears and disconnection
For late payment a penalty of 0.1 percent per day is charged, but not more than the amount of the debt. With arrears of more than two months the consumer receives a written warning; the supply can be disconnected ten days later. Households with a registered disabled person or a child under one year are disconnected only with the approval of the district office. Reconnection after payment of the debt: 240 som.